How to request deletion
To request deletion of your Grandee account or associated data, email apphjema@gmail.com or call 55 641 726. Include the phone number linked to your account so we can verify which account you mean. Never include your password or verification code.
What happens next
We may ask for reasonable information to verify that you control the account before processing the request. Once verified, we will review and process the request in line with applicable requirements and our data-retention practices.
What may be deleted
Depending on the account and applicable requirements, deletion may include account profile information, authentication-linked account records, salon ownership requests where applicable, and personal booking data where retention is not required.
What may be retained
Some information may need to be retained for security, fraud prevention, legal compliance, dispute handling, financial records, or service integrity. Retained information will be kept only for as long as reasonably necessary for those purposes.
Processing time
We will review and process verified deletion requests within a reasonable period. If more information is needed to verify the request, processing may take longer.
Need help?
For questions about deletion, email apphjema@gmail.com or call 55 641 726.